Privacy Policy

Last updated: 06 November 2026

Zoya Bridals ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website zoyabridals.com and purchase our products. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

Order and contact information: Your name, email address, phone number, and shipping address when you place an order or contact us for support
Account information (if you create an account): Email address, name, phone number, and saved delivery addresses. We do not collect date of birth or government identification numbers.
Communication records: Messages and enquiries sent to us via email, WhatsApp, or our website contact forms
Usage and analytics data: Pages visited, time spent on the site, referring URL, browser type, and device information — collected only with your consent via our cookie preferences

We do not collect sensitive personal information such as date of birth, Aadhaar numbers, PAN numbers, or financial account details beyond what is necessary for payment processing.

2. Payment Information

All payment transactions are processed by our payment partners, Razorpay and Stripe. We do not store your credit card numbers, debit card numbers, CVV codes, UPI IDs, or bank account information on our servers. All payment data is handled exclusively by these PCI-DSS compliant payment processors, subject to their respective privacy policies.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders and arrange delivery
Send order confirmations, shipping updates, and status notifications via email and WhatsApp
Respond to your customer service enquiries and resolve disputes
Manage your account if you have registered with us
Improve our website, products, and services
Comply with our legal obligations, including GST record-keeping requirements under Indian tax law

We will only send you promotional or marketing communications if you have explicitly opted in to receive them. You may withdraw your consent at any time by contacting us at cs@zoyabridals.com.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

Courier and logistics partners: Your name, phone number, and delivery address are shared with our courier partners solely for the purpose of delivering your order
Payment processors: Razorpay and Stripe receive the information necessary to process your payment transactions
Legal and regulatory requirements: We may disclose information if required by applicable law, court order, government authority, or to protect the rights, property, or safety of Zoya Bridals, our customers, or others

5. Cookies and Analytics

Our website uses the following categories of cookies:

Essential cookies: Required for the website to function correctly, including session management and shopping cart functionality. These cookies are strictly necessary and cannot be disabled.
Analytics cookies: Used to understand how visitors use our website, which pages are most visited, and how to improve user experience. These cookies are only activated after you provide consent via our cookie banner.

You can withdraw your analytics consent at any time by clicking "Essential only" on our cookie banner, or by clearing your browser cookies. Withdrawing analytics consent does not affect your ability to use the website or place orders.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. These measures include HTTPS encryption for all data transmitted to and from our website, and encrypted storage of sensitive configuration information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy:

Order information: Retained for a minimum of 7 years to comply with GST and accounting regulations under Indian law
Account data: Retained for as long as your account is active, or until you request deletion
Communication records: Retained for a reasonable period to handle follow-up enquiries

Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised.

8. Your Rights

You have the following rights in relation to your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct any inaccurate or incomplete information
Deletion: You may request deletion of your personal data, subject to our legal retention obligations
Withdrawal of consent: You may withdraw consent for analytics tracking or marketing communications at any time

To exercise any of these rights, please contact us at cs@zoyabridals.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected personal information from a person under 18, please contact us immediately at cs@zoyabridals.com and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, to exercise your data rights, or to raise a concern about how we handle your information, please contact us:

Email: cs@zoyabridals.com
Phone: +91 70022 31838
Address: Zoya Bridals, J.K. Kedia Road, Main Rd, Hojai, Assam 782436